Who We Are

Aura BPO Services has a wealth of business process outsourcing experience in Healthcare RCM services and Non-healthcare services. Aura has been successful in both complementing and supplementing back-end processes of its Clients with superlative performance and keeps winning industry acclaims with consistency. Our strength lies in using technology as a backbone to provide faster, better and cost-effective services to our clients. We made it a habit to set the right benchmarks for quality and delivery. With our operational expertise, we create value for our customers, employees, and shareholders. At Aura, we offer you a platter of customized back office services that will enable your business to attain an edge in today’s highly competitive environment.

About Us

Started in 2012, Aura is a knowledge centric organization with unparalleled quality of service, reliability and customizability. Aura offers business value to over 150+ healthcare clients by combining operational excellence with deep domain expertise. Head quartered in Chennai, India we provide Best-in-class offshore delivery model. Our technology automated process fits the needs of every clients. At Aura we create unmatched results that helps clients to grow multi fold and our expert team focus of better productivity with high quality. In short we don’t make money unless you make it. Our Company can work with clients to improve low collection, speed up the revenue, and provide excellent support to bring down AR. All these at a cost that is lower than handling it In-house. Aura’s training process emphasize on operational excellence, integrityand doing it right the first time in all aspects. Our concept of SPOC (Single point of contact for each client) helps in quick transition of process and for efficient work flow management. With this approach we are able to build a strong client relationship with increased Trust and enhanced efficiency.Our team’s wide experience across multiple physician specialties, and many performance-driven programs are well-versed in both outsourcing best practices and in our clients’ business practices, culture and requirements. We work 24/7 and provide the best offshore experience for our clients. Our continuous upgradation to the recent events in the industry helps to innovate ideas matching to the changes and to integrate it with our technology to serve our clients better.

Vision

  • To become a Leader in the Healthcare Industry by integrating technology & delivering at highest standard.    



    • Mission

  • Be a trusted partner to our clients
  • To move up the value chain by offering sophisticated, higher margin services
  • Inspire and make Aura a place of choice
  • Deliver services at highest quality
  • Increase top line and bottom line for our clients

    • CORE VALUES

    Integrity

    Aura foundation is built strong with Integrity as base. We believe that success comes with highest level of responsibility and trust

    Result Oriented

    We focus on essential goals with clear priorities and the ability to resolve problems to achieve the expected results

    Transparency

    We always work to maintain transparent environment that helps the employees grow faster in all professional aspects

    Improvement

    Aura embrace a culture that tomorrow is always more challenging that today, and take necessary steps to develop our team to meet the requirement.

    Client Satisfaction

    Everything that we do serves this purpose directly or indirectly. We set milestones for achievements only based on client satisfaction.

    Leadership Team

    Narayanan S

    Founder & CEO

    Narayanan has over 25 years of distinguished career in outsourcing industry both in Non-Healthcare & Healthcare serving clients across US & UK. Prior to Aura he was heading a $10M medical billing company & had set up call centers for outbound projects. He has worked in pioneer of Healthcare company Nittany in which he was part of setting up Adjudication Dept (Claims processing). He has been a game changer by restructuring many small and mid size organizations that has helped them achieve growth in both top and bottom line.
    Being a great leader and true visionary he has built Aura to be a result oriented organization and with his huge operational experience has introduced many new client centric methodologies to fit the needs of each client. He considers honesty to be the basic principal of any business and that makes Aura one of the most ethical companies in this Industry. His realistic optimism and thinking out of the box has driven us to expand our capabilities in new areas and helped turn every opportunity to success in this journey. Narayanan, a Math graduate also earned Post Graduate Diploma from Symbiosis, Pune and Executive Management program from IIM, Bangalore.


    Kokila N

    VP, Strategy

    Kokila, with a strong professional career for the past 20 years, she has worked in Google as a Finance professional being part of the initial team to setup Finance Division for Google in India and as RMG/PDAC specialist in Hexaware, Atos Syntel. All through her career she had worked with Leaders, BU Heads and C-level executives to strategize different aspects of Human Resources, Bench utilization and Automation of various processes. Her areas of expertise lay in strong control over Data and Reskilling/Up skilling the bench resources.

    Her Go-getter attitude has made her cut across various functions be it recruitment or HR shared services, Sales and Marketing, Quality or delivery. She is a great mentor and an inspiring leader and her decisive nature has helped attain clear results. She is actively involved in adventuring many new automation tools that helped in the growth of the organization. She is well experienced in conceptualizing and creating business strategies across all segments. Through her strategic planning she has been driving businesses across operational and financial aspect. With an MBA in Finance Kokila also did her Masters in Financial Management.

    Solutions

    Services We Offer

    Billing Services

    • Credentialing and Provider Enrollment
    • Eligibility and Verification
    • Charge Entry & Charge Audit
    • Claims Filing
    • Electronic Payment Posting
    • Manual Payment Posting
    • Denial Posting
    • Denial Management
    • Account Receivables Management
    • Claim Dispute




    Rheumatology & Oncology

    • Infusion Authorizations & Pre-determinations
    • Medical Records Management
    • Patient Statement
    • Copay Assistance
    • Triage
    • End to End RCM Services


    Credentialing Services

    • Adding a brand new practice in payer records.
    • Enrolling a practice/provider from out of network to in-network
    • Affiliating a new physician to a existing group practice
    • Changing a sole owner practice into a group practice
    • Updating the group practice specialty from single to multispecialty.
    • Change of TAX id / NPI or Practice Location
    • Addition of new location
    • Yearly maintenance of credentialing




    Analytics

    • A 360- degree receivable analysis solution
    • Continuous monitor on ERA payers and enroll new payers into ERA
    • 50+ User defined aging reports
    • Systematic comparison of Billed Vs Collected
    • Track the high paid and low paid codes
    • Cash flow analysis
    • Helps improve collection, practice engagement, and reduce cost
    • Monitor daily Production, Collection and gap analysis


    Client Testimonials

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    "Gentlemen, I am performing my review of our BPOs and I saw that you were performing more than just one duty for us. You are one of the only firms that we rely on to perform "outside of the box" and when I look at the results, I have to say THANK YOU. Our partnership is growing continually and with good reason. Thank you for growing with us and rolling with the punches as we attempt to cross bridges and overcome hurdles together. Thank you for your understanding and diligence, it sets you apart. In light of this and outside of our normal logic that we employ to determine which BPO will receive the next, I would like to allocate the next 5 full service contracts to your organization. Also, I look forward to working with you for years to come."
    -Jason Barnes
    COO of a billing company in NJ

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    "Selecting Aura BPO Services was one of the excellent business decisions we have made. We have saved a great deal of money by outsourcing our medical billing processes to you. We have full confidence in your integrity, competence and work ethic. Aura has drastically reduced our A/R days by a greater extent apart from increasing our collection significantly by 30%. You have done an outstanding job and we are very pleased with the results. We look forward to moving things forward..."

    Owner - East Coast based billing company
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    "I found your website through a google search. It has now been over a year and your service is excellent. I just wanted to praise you for providing such fine quality of service and restoring my faith in your service that I depend on daily. If all continues to go as superbly as now, you will have a very satisfied customer for life! Thank you."

    VP - CA based medical billing company
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    "My medical billing company was established in 1997 and still growing strongly. It was getting more difficult to find competent, affordable staff members in our area, so we reached out to Aura BPO for assistance. Obviously, it’s natural to be skeptical about services that are provided off-shore, but choosing Aura has been one of the best business decisions I have made. The training took limited amounts of time and they have proven to truly know medical billing practices in every aspect. Our wire transfers to Aura have been received successfully with no interference, which was originally a concern. I would highly recommend Aura BPO to assist in any office with multiple billing and collection functions..."

    Owner - a West Coast Medical Billing Company
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    "Just wanted to let you know that your team has really been going a great job with the AR lists. Their questions have all been great, the timeliness in getting through each list has been great, and each list is getting done very thoroughly! Thank you and please thank your team for the nice work they are doing. Not just the AR but the entry as well. I am a very happy lady right now and appreciate you all very much."

    Owner - US Medical Billing Company
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    Aura BPO is an amazing billing management company. We rely on them for everything. Anytime we ask for a claim update or reason for denial, a quick responds is immediately provided. We have worked with the company for years now and will never change. They provide all the services we need to make sure we are maximizing our billing.
    Client from Maryland

    AURA Advantage

    Client Centric

    • Dedicated SPOC for each client who will interact with them and coordinate smooth transition and continuous flow of work
    • Understanding client requirement from the root and exceeding their expectation always which helps clients in business scalability
    • Constant meeting with clients to analyze and improve the business efficiency
    • We promise not just SLA’s but beyond that
    • We provide one of the best RCM service making more non-collectibles to collectibles
    • Work to Increase client profitability by 30%- 40%

    QOA – Quality Oriented Approach

    • We work with zero compromise on quality
    • With high standard we set we are the most trusted partner to many of our clients
    • With greater operational efficiency Aura maintains 99% in quality exceeding the SLA
    • Doing it right the first time, the way we work all these years
    • Stringent Audit process to maintain quality standard

    Workforce Management

    • Strong WFM helps to plan work and use resources efficiently
    • Proactively understand the need and do resource planning at right time
    • Tested methods to allocate resource for new clients and have new client on boarding smoothly.


    Our Employees tell it BEST



    Contact Us






    +91 9840475072
    info@aurarcm.com
    New No.443, 2nd Flr, Annexe I, Guna Complex,
                Anna salai, Chennai – 600018 Tamil Nadu, India